Latest Articles

The latest thoughts and musings from Josh

Sell What People Care About
December 17, 2023

Sell What People Care About

The SaaS software you sell likely saves customers money and time. That’s table stakes. Focus your selling on things that resonate with people’s emotions.

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You Need to Automate Meeting Participant Capture with Gong
June 17, 2023

You Need to Automate Meeting Participant Capture with Gong

People are too busy/lazy to input contacts into the CRM. Gong makes it dead-simple to add contacts.

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January 26, 2021

HubTran's Freightwaves Back-Office Update

In this video interview, I discuss 3PL and freight broker back-office trends for 2021 with Andrew Cox of Freightwaves.

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Freightwaves: Scalable growth starts with the back office
September 23, 2020

Freightwaves: Scalable growth starts with the back office

A top priority for brokers, carriers and logistics providers alike has become automating back-office processes to simplify invoicing and other freight management tasks. Early adopters have gained a competitive advantage over those still clinging to the old ways of doing business.

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Why Freight Brokers Need To Automate Invoice Settlements
September 9, 2020

Why Freight Brokers Need To Automate Invoice Settlements

Automating the complex freight invoice settlement process streamlines the order to cash cycle for 3PLs and Freight Brokers.

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Freightwaves Interview: How to Sell Value
August 28, 2020

Freightwaves Interview: How to Sell Value

I appeared on FreightWaves’s Put That Coffee Down podcast and discussed selling value vs. price.

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Top 4 Productivity KPIs for the Supply Chain Back Office
August 19, 2020

Top 4 Productivity KPIs for the Supply Chain Back Office

Here are four KPIs that freight brokerage and supply chain back-offices should be tracking.

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5 Ways Process Automation Makes 3PLs & Brokers More Profitable
July 16, 2020

5 Ways Process Automation Makes 3PLs & Brokers More Profitable

Consider these top five ways automating freight brokerage and supply chain back-office processes can generate excellent gains for your company.

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Roundtable on Logistics Automation
June 22, 2020

Roundtable on Logistics Automation

I participated in a panel on automation in the transportation and logistics industry’s back office, lead by Crain’s Chicago, with a couple of rock stars from the logistics worl – Haley Evans (Vice President at TriumphPay) and Michelle Potter (Senior Director of Strategic Development at England Logistics).

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Weathering Market Volatility with Variable Cost Structures
March 31, 2020

Weathering Market Volatility with Variable Cost Structures

Businesses always need to be vigilant about controlling costs. With the rise of economic uncertainty, the need to reduce financial risk is more pressing than ever.

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